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Return

Return Policy 
We know you need to try an item before you are sure you love it and it fits your beautiful body!
 So here are our rules if you want to return an item and get a refund:
  -Item(s) must be in original condition, with all the tags attached.
-Items must not be worn or have stains from make-up, sweat or other substance on them.
-We have a strict 14 days return policy from when you received the item(s).
 How?
We want to make it accessible for you to make a return but also keep paper usage to a minimum, contact us and we’ll send you a form!
We are not responsible for lost return packages so make sure to post it to our correct address provided by us.
If by any chance you have received a faulty item please email us at info@onesoulthelabel.co.uk with images of the imperfections so we can determine the next course of action. Please let us know within 48 hours after receiving the item(s). Faulty items do not include those that have already been worn.
Cost Of Return
This won’t be covered by us therefore you’ll be responsible for the cost(s) of the return. Please keep a receipt and tracking number for the safety of the return, we don’t refund missing packages, but we’re here to help you with this process at any time.